| The following information outlines the ChauffeurPlan Code of Practice and includes information on how we operate, how the
information we hold about you is used and what you should do if you wish
to make a complaint.
Our Service
We offer the ChauffeurPlan Policy to you as an insurance product
provider.
The information in this leaflet applies to insurance policies issued
through this office. Please read it carefully and keep it in a safe
place with your insurance documents.
Disclosure of facts
You have a legal obligation to comply with the terms and
requirements of the policies we underwrite for you to provide all the
information about the risk you are insuring, favourable or otherwise,
which could influence an insurer's decision to accept the risk and, if
so, on what premium and terms. If you do not disclose this information,
we reserve the right to void your insurance from its commencement. If
this right is exercised, any claims under your policy will not be met.
Changes and / or additional information
Please advise us immediately of any change of address or corrections you
consider necessary to the information we hold.
Information supplied to us
You should keep a record of all information and copies of any documents
supplied to us for possible future reference.
Dealing with other people
We do not pass your personal details to any other parties unless
required by law or with your prior consent. However, at the request of
many of our customers and to make managing your insurance more
convenient, it is ChauffeurPlan's policy to deal with your
spouse, partner, employer or insurance broker.
Claims procedure
Insured are requested to contact the claims department.
Cooling Off Period
If in the unlikely event of you not receiving the information regarding
your policy prior to you making a decision to buy it, as required by the
FSA you have a 14-day period, commencing when you receive your documents
in which to cancel your cover within this period and get all your money
back (as long as you have not made a claim).
Failure to Provide Services
We will not be liable to you for any loss, financial or otherwise, you
may suffer if we cannot provide services, either generally or in respect
of any particular service, caused by circumstances out of our control
including, but not limited to, industrial action or failure of equipment
or power supplies.
Complaints Procedure
It is our intention to provide you with a high level of service at all
times. Any complaint that you may have should in the first instance be
addressed, preferably in writing to the:
The Compliance Director
Isle of Man Assurance Limited
IOMA House
Hope Street
Douglas
Isle of Man
IM1 1AP
We will acknowledge your complaint within 7 days. If you cannot
settle your complaint with us, you may be entitled to refer it to the
Isle of Man Financial Services Ombudsman
Isle of Man Office of Fair Trading, Government Building, Lord St,
Douglas, Isle of Man, IM1 1LE
Following the above procedure will not affect your right to take
legal action.
Isle of Man Assurance Limited is regulated by the
Financial Services Authority for UK business.
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